TRUE NORTH SOLUTIONS LLC

Our Commitment to Accessibility

TRUE NORTH SOLUTIONS LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to as many people as possible, regardless of ability or disability.

We believe that everyone should have equal access to information and services provided through our website. Our goal is to provide a website that is inclusive and can be navigated and used by everyone, including people using assistive technologies.

Standards We Follow

We strive to conform to the following accessibility standards and guidelines:

• Web Content Accessibility Guidelines (WCAG) 2.1: We aim to meet Level AA conformance, which means our website should be perceivable, operable, understandable, and robust for all users.
• Section 508 of the Rehabilitation Act: We work to ensure our website meets the requirements of Section 508, which requires federal agencies to make their electronic and information technology accessible to people with disabilities.
• Americans with Disabilities Act (ADA): We are committed to providing accessible digital experiences in compliance with the ADA.

Accessibility Features Implemented

We have implemented the following accessibility features to make our website more accessible:

Semantic Structure

• Proper heading hierarchy to facilitate navigation using assistive technologies
• Semantic HTML elements that convey meaning and structure
• Landmark regions to help users navigate to different sections of the page

Keyboard Navigation

• All interactive elements are accessible via keyboard
• Logical tab order throughout the website
• Visible focus indicators for keyboard users
• Skip links to bypass navigation and go directly to main content

Visual Accessibility

• Sufficient color contrast ratios between text and background
• Text that can be resized up to 200% without loss of functionality
• Consistent layout and navigation across all pages
• Clear visual hierarchy and readable fonts

Alternative Text and Descriptions

• Alternative text for meaningful images
• Descriptive link text that indicates the purpose of the link
• Captions and transcripts for multimedia content

Forms and Interactive Elements

• Clear labels associated with form inputs
• Error messages that clearly identify and describe errors
• Instructions provided for complex form fields

Responsive Design

• Website adapts to various screen sizes and orientations
• Content remains accessible in both portrait and landscape modes
• Touch-friendly targets on mobile devices

Assistive Technology Compatibility

• Compatibility with popular screen readers including JAWS, NVDA, and VoiceOver
• ARIA attributes used appropriately to enhance accessibility
• Testing conducted with various assistive technologies

Known Accessibility Issues

We are actively working to identify and address any accessibility barriers. Despite our best efforts, there may be some accessibility limitations:

• Some third-party content or tools may not be fully accessible
• Some archived documents may not be fully accessible
• Video content may not have complete captions or audio descriptions

We are committed to addressing these issues and improving accessibility over time.

Third-Party Content

Our website may include third-party content, widgets, or tools that are outside our direct control. While we strive to select accessible third-party solutions, we cannot guarantee the accessibility of all third-party content. We encourage users to report any issues with third-party content.

Ongoing Efforts

We are committed to ongoing accessibility improvements. Our efforts include:

• Regular accessibility audits using automated testing tools
• Manual testing by trained accessibility specialists
• User testing with people who have disabilities
• Training our team on accessibility best practices
• Monitoring and addressing accessibility feedback from users

How to Report Accessibility Issues

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have difficulty accessing any part of our website, please let us know. We take all feedback seriously and will work to address any issues promptly.

To report an accessibility issue, please contact us using one of the following methods:

Please include the following information when reporting an issue:

• A description of the accessibility barrier you encountered
• The URL of the page where the issue occurred
• The browser and device you were using
• Any assistive technology you were using
• Your contact information for follow-up (optional)

We will acknowledge receipt of your report and provide information about how we plan to address the issue.

Alternative Access

If you are unable to access information on our website, please contact us directly. We will work with you to provide the information you need in an alternative format that meets your accessibility needs. Alternative formats may include:

• Large print documents
• Audio recordings
• Electronic documents in accessible formats
• Verbal communication via phone

Accessibility Policy Updates

We review and update this Accessibility Statement periodically to reflect changes in our website and accessibility efforts. The "Last updated" date at the top of this page indicates when this statement was last modified.

Contact Information

For general inquiries or accessibility-related questions, please contact us: